Service Charges and Rent Manager

My client has created a brand-new department within their organisation, giving you the rare opportunity as a Service Charges and Rent Manager to shape processes, systems, and team culture from the ground up.This is a role where you''ll directly impact the lives of over 7,000 residents across the social housing sector, acting as their advocate to ensure value for money, transparency, and fairness in every decision you make.As a Service Charges and Rent Manager, you''ll have the opportunity to take operational responsibility for the complete lifecycle of service charges and rent management across a diverse portfolio of homes, homeowners, freeholders, and garages. You''ll develop and manage annual budgets, oversee billing and administration for complex variable service charges, estate charges, sinking funds, and multiple rent regimes, whilst ensuring full compliance with leasehold legislation, Section 20 processes, and the Regulator of Social Housing''s Consumer Standards. Leading a dedicated team, you''ll drive process improvements, implement new systems and technologies, and build strong relationships with residents, contractors, and internal stakeholders all whilst deputising for the Head of Service Charges, Rent and Income on strategic matters.This Service Charges and Rent Manager role would suit someone with substantial experience in service charge and rent management within housing associations, property management, or public sector housing. You''ll bring in-depth ..... full job details .....