Service Charge and Rents Manager

An exciting opportunity has arisen for an experienced Service Charges and Rents Manager to work with a Housing Provider based in Norfolk on a Permanent basis.Salary: 49,680 Per AnnumThe Service Charge and Rents Manager is operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.The Service Charge and Rents Manager will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of serviceDuties:Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association''s portfolio, ensuring accuracy and transparency.Monitor service charge income and expenditure, ensuring that costs are within budget and that service charge forecasts are updated regularly.Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to Residents Coach and mentor future leaders, promoting a culture of empowerment and accountability.Create a culture of creativity, innovation and problem solving with all team members.Cultivate a sense of ownership, ..... full job details .....