Service Charge Analyst

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office?  Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently.

This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers.

As a Service Charge Analyst, you won’t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground.

Why you'll love this job:

• Competitive Salary: £35,000 - £36,000 per annum.
• Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley.
• Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave.
• Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts.
• Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression.
• Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind.

What you'll be doing day to day is …

• Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records.
• Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately.
• Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site.
• Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models.
• Producing  reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations.

We're looking for a Service Charge professional who has...

• Proven experience managing or analysing service charges within the housing sector.
• A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them.
• Experience working collaboratively across internal teams and external stakeholders.
• Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information.
• A full UK driving licence and willingness to travel to carry out site visits.

If you’re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real  property visits, this could be the role for you. Take the next step in your career and apply today.