Service Centre Manager

Service Centre Manager



Chelmsford, Essex

Loom Talent is recruiting for an experienced Service Centre Manager to lead a busy, multi-functional operation in Chelmsford.

You''ll take ownership of people, operational performance, service delivery and P&L, leading a team across field service, scheduling, repairs, stock, fleet and customer service.

• Lead, motivate and develop the Service Centre team.
• Own KPIs, SLAs, contract delivery and operational performance.
• Manage workforce planning, performance and resource levels.
• Oversee engineer scheduling, fleet, stock and service delivery.
• Drive efficiency, productivity and cost improvements.
• Maintain high standards of health & safety, compliance and customer service.
• Build strong relationships with customers, commissioners and key stakeholders.

An experienced operational leader from similar background in Operations Manager. You''ll ideally have experience managing teams within a KPI/SLA-driven, contract-led environment, with strong commercial awareness and a track record of improving operational performance. Applicants will also have ambitions to want to progress beyond the role of Service Centre Manager.

What''s on Offer?

• Competitive salary
• Excellent career progression
• Up to 33 days'' holiday
• Pension & Life Assurance
• Employee rewards and discounts