Service Advisor

Service AdvisorLocation: SalisburySalary: £30,154.56 basic, £36,155 OTEHours: Monday to Friday 08:00-18:00 (with one hour unpaid lunch) including one late finish until 18:30 per week. Saturday 08:00-14:00 on a rota basis (paid as additional hours).About the RoleAn exciting opportunity has arisen for a Service Advisor to join a successful automotive team in Salisbury.As a Service Advisor, you will play a key role in delivering an exceptional customer experience throughout the aftersales journey. You will be responsible for managing your own customer base, ensuring vehicles are processed efficiently, customers are kept informed, and the workshop operates effectively.The successful candidate will be confident, organised, customer-focused, and passionate about delivering high standards of service.Key Responsibilities of the Service Advisor: Welcome customers and their vehicles in a friendly and professional manner.Discuss customer requirements, provide advice, and take ownership of the customer experience throughout the vehicle''s journey.Work closely with the workshop team to maximise efficiency and maintain high performance standards.Keep customers updated on vehicle progress, providing clear technical and commercial advice.Prepare accurate repair estimates and communicate any additional work required.Promote aftersales services, accessories, campaigns, and optional extras.Coordinate collection and delivery drivers to ensure customer and workshop expectations are met.Ensure ..... full job details .....