Service Advisor

Service Advisor

Location: Salisbury

Salary: £30,154.56 basic, £36,155 OTE

Hours: Monday to Friday 08:00-18:00 (with one hour unpaid lunch) including one late finish until 18:30 per week. Saturday 08:00-14:00 on a rota basis (paid as additional hours).

About the Role

An exciting opportunity has arisen for a Service Advisor to join a successful automotive team in Salisbury.

As a Service Advisor, you will play a key role in delivering an exceptional customer experience throughout the aftersales journey. You will be responsible for managing your own customer base, ensuring vehicles are processed efficiently, customers are kept informed, and the workshop operates effectively.

The successful candidate will be confident, organised, customer-focused, and passionate about delivering high standards of service.

Key Responsibilities of the Service Advisor:

• Welcome customers and their vehicles in a friendly and professional manner.
• Discuss customer requirements, provide advice, and take ownership of the customer experience throughout the vehicle''s journey.
• Work closely with the workshop team to maximise efficiency and maintain high performance standards.
• Keep customers updated on vehicle progress, providing clear technical and commercial advice.
• Prepare accurate repair estimates and communicate any additional work required.
• Promote aftersales services, accessories, campaigns, and optional extras.
• Coordinate collection and delivery drivers to ensure customer and workshop expectations are met.
• Ensure all customer and vehicle information is accurately recorded and maintained on Kerridge DMS.
• Raise and process repair orders in line with company procedures.
• Ensure all work is completed to the required standard and within agreed timescales.
• Ensure invoices are accurate and processed promptly.
• Manage subcontracted repairs and ensure completed work meets expectations.
• Use manufacturer systems and technical information effectively.
• Ensure warranty documentation and relevant parts information are accurately recorded.

Skills & experience required for the Service Advisor:

• Previous experience in a similar Service Advisor role within the automotive industry.
• Experience using Kerridge automotive systems is essential.
• Excellent attention to detail with strong organisational skills.
• Ability to understand and anticipate customer needs.
• Strong communication skills, both written and verbal.
• Ability to work effectively under pressure in a busy environment.
• GCSE Maths Grade 5 (C) or above.

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