Service Advisor

Service Advisor Vacancy In Heathrow!Our client, a reputable family-run dealer group established since the 1970s, is seeking an experienced Service Advisor to join their well-established dealership in the Heathrow area. This is an excellent opportunity for a dedicated motor trade professional with a focus on customer service to advance their career within a supportive and vibrant environment.Benefits for the successful the Service Advisor:Basic salary up to 32,000 plus bonusMonday to Friday working pattern, 40-hour week spread across three shiftsOne in three Saturday mornings, paid at 1.5x rate22 days holiday plus bank holidaysDiscounted high street retail benefitsBuy/sell holiday scheme and additional leave optionsPension schemeMOT testing supportMental health assistanceReferral bonus schemesOpportunities to develop skills and progress within a respected dealer groupDuties of the Service Advisor:Provide exceptional customer service face-to-face and over the phoneManage workshop work in progress (WIP) and ensure efficient scheduling for MOT and servicesKeep customers updated on vehicle progress and address any delays proactivelyMaintain high standards of customer care to foster long-term relationshipsAssist with parts sales both within the branch and externallySupport the sales team with vehicle and service promotion where appropriateEnsure workshop utilisation is maximised and all work is completed within deadlinesRequirements:Previous experience in a Service Advisor role ..... full job details .....