Service Advisor

Our client, a reputable family-run main dealer in Kettering, Northampton, with over 20 years of success in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly team. This role offers the opportunity to work within a well-established dealership known for transparency, trust, and exceptional customer care.

Benefits of a Service Advisor:

• Competitive basic salary up to -30,000, depending on experience
• OTE of -35,000+ achievable through performance
• Working hours: Monday to Friday, 8:00am - 5:30pm, with 1 in 4 Saturdays mornings
• Supportive, family-oriented working environment
• Ongoing training and development opportunities
• Clear pathways for career progression

Duties of a Service Advisor:

• Serve as the first point of contact for all service customers, ensuring a warm and professional welcome
• Efficiently handle customer enquiries via telephone and face-to-face interactions
• Book vehicles for service, MOT, or repairs with precise recording of all required information
• Liaise with workshop teams to provide updates on vehicle progress
• Clearly explain maintenance work, additional repairs, costs, and timescales to customers
• Proactively upsell products and services, including service plans, warranties, and accessories
• Process invoices, payments, and warranty documentation accurately
• Manage aftersales administration, including warranty claims and follow-up calls
• Maintain high standards of customer satisfaction and foster customer retention
• Ensure smooth customer journey from initial contact through to vehicle collection

Requirements of a Service Advisor:

• Previous experience as a Service Advisor or in a similar customer service role within the motor trade
• Excellent communication and interpersonal skills
• Ability to work efficiently under pressure in a busy environment
• Strong organisational skills with attention to detail and IT literacy
• Proactive attitude with a focus on upselling and achieving targets

If you are an experienced Service Advisor seeking a role within a dealership group that values its employees and offers genuine career growth, we would be keen to hear from you.

Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Kettering and Northamptonshire today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don''t settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.

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