Service Advisor

We are representing a reputable dealership in Brighton, East Sussex, seeking an experienced Service Advisor to join their dynamic automotive aftersales team. This is an excellent opportunity for a skilled professional to advance their career within a well-established dealership environment.Benefits:Competitive basic salary of 32,000 per annumUncapped OTE up to 38,000Full-time permanent contract, 42 hours weekly Continuous training and development programmesOpportunities for career progression within the dealershipOvertime and Saturday mornings on a rota basisDuties of a Service Advisor:Book MOTs, scheduled services, and repair work for customers efficientlyAdvise customers on warranty cover and identify opportunities to upsell parts and accessoriesCoordinate with the Aftersales department to organise and schedule appointmentsManage high volumes of customer interactions in person and via phoneProvide timely updates to customers regarding turnaround times and job progressMaintain accurate customer records and update dealership systemsBuild rapport with customers to deliver a first-class service experienceRequirements of a Service Advisor:Proven experience as a Service Advisor within the automotive industryKnowledge of dealer management systems such as Kerridge or ADP is advantageousStrong communication skills with the ability to explain technical information clearlyEnergetic, personable, and committed to delivering exceptional customer serviceAble to work independently and as ..... full job details .....