Customer Service Advisor

The Customer Service Advisor is responsible for managing processes, activities, and resources within the Hydrasun Internal Sales department to maximise performance and deliver results across: Achievement of Branch KPIs.Timely receipt and processing of customer enquiries.Pricing, preparation, and issue of quotations.Receipt and processing of customer orders.Customer care and after-sales support.Effective liaison with Customer Account Managers, Hydrasun departments, and branch locations. Key Responsibilities Continuous improvement, compliance with company HSE, Quality, and HR policies, and focus on personal and departmental development are expected at all times.Customer Enquiries Operate an effective process for receiving and managing customer enquiries.Deliver high standards of customer service through strong product, process, and customer care knowledge.Support and coach colleagues where required.Ensure compliance with ERP system input requirements.Control departmental costs within agreed budgets.Participate in daily production and delivery scheduling meetings. Quotations Prepare quotations using approved pricing and discount structures.Maintain account margins at or above budget levels and maximise opportunities for additional revenue through services such as freight and premium working.Provide accurate and timely responses to customer enquiries.Effectively manage sales opportunities using Live and Lost Enquiry reporting. Order Processing Review customer orders to ensure ..... full job details .....