Service Advisor

Our client, a reputable franchise-approved commercial vehicle dealer group with multiple locations nationwide, is actively seeking a Vehicle Service Advisor for their busy Gloucester dealership. This is an excellent opportunity for a skilled and motivated individual to join a professional team and progress their career within the automotive industry.

Benefits:

• Starting basic salary of -30,000 per annum, with the potential to earn up to -33,000 including performance-related bonuses
• 23 days of annual leave plus 8 statutory bank holidays
• Workplace pension scheme
• Access to extensive technical training and professional development
• Discounts on high street and retailer products through various schemes
• Staff wellness programmes and recognition awards for long service and achievement
• Enhanced maternity and paternity pay
• Long-term career prospects within a multi-award-winning business recognised as a "Great Place to Work"

Duties:

• Greet customers professionally and ensure the highest level of customer satisfaction
• Manage workshop loading efficiently and keep it up to date
• Keep customers proactively informed about vehicle progress as a-Service Advisor
• Book vehicle appointments considering workshop capacity and customer convenience
• Identify customer requirements and prepare accurate, fully inclusive quotations
• Produce detailed job cards, estimates, invoices, and related documentation
• Explain work carried out to customers clearly, maximising sales opportunities for additional services
• Generate warranty job cards following manufacturer policies and procedures as a-Service Advisor
• Record all work requirements accurately, distinguishing between retail, warranty, internal, and non-chargeable repairs
• Liaise with the Parts Department to ensure parts availability
• Attend to warranty authorisations and liaise with vehicle manufacturers as necessary
• Uphold high standards of customer service and professionalism in all interactions

Requirements:

• Proven experience as a Vehicle Service Advisor or similar position within the automotive trade
• Strong communication and customer relationship skills
• Excellent organisational abilities with IT literacy; experience with Kerridge/Keyloop is preferable
• A full UK driving licence with minimal points
• Ability to deliver exceptional customer service and maximise sales opportunities
• Knowledge of warranty procedures and, ideally, experience with commercial vehicles; not essential but advantageous

This is a fantastic opportunity for an experienced Vehicle Service Advisor to join a thriving dealership and develop their career into a more senior position. We are seeking a proactive, customer-focused individual with a strong automotive background who thrives in a fast-paced environment.

Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

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