Service Advisor

Service Advisor

£31k basic with £40k OTE

Cambridge

Permanent/Full Time

Working Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8.30am – 1pm)

Our client, a Motor Trade main dealer group in the Cambridge area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!

Duties & Responsibilities:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor OR someone who has stand-out customer service skills and experience.
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.