Customer Service Advisor

Customer Service Advisor
Location: Letchworth
Salary: £24,000 – £26,000 + monthly discretionary bonus 
Job Type: Full-time, Permanent

Customer Service Advisor – About our client:

We are proud to be partnering with a well-established, family-run business that has been supplying high-quality products across the UK for over 20 years. 

Customer service is at the heart of everything they do - it’s not just about delivering a reliable product, but ensuring every customer feels truly cared for. As the company continues to grow, they are looking for a dedicated and hard-working Customer Service Advisor to join their team. You’ll be part of a supportive business that values teamwork, service excellence, and personal development, with opportunities to progress into other roles in the future.

Customer Service Advisor – Details:

• Salary: £24,000 – £26,000
• Monthly discretionary bonus linked to business targets
• Monday to Friday, 8:30am - 5pm, with an early finish on Friday
• 25 days holiday + your birthday off
• Office-based role in Letchworth

Customer Service Advisor – Responsibilities:

• Provide outstanding support by managing orders, addressing enquiries, and ensuring customer satisfaction.
• Handle customer communications via phone, email, and letters.
• Conduct welcome calls for new orders and onboard customers using the in-house IT system.
• Manage order amendments, payment plans, and replacement parts requests.
• Schedule and confirm appointments for deliveries, maintenance, and technician visits.
• Maintain accurate records, review daily orders, and follow up on open or on-hold items.

Customer Service Advisor – What We’re Looking For:

• Strong customer service skills with the ability to problem-solve effectively.
• Excellent verbal and written communication skills with a professional telephone manner.
• Empathy, patience, and a customer-first approach.
• Highly organised with great attention to detail and time management skills.
• Comfortable multitasking in a fast-paced environment.
• Confident using IT systems and customer service tools.
• A proactive team player with a willingness to learn and develop.

If you are interested in this role, please apply today with your CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.