Service Advisor

Service Advisor Citygate VolkswagenService Centre, St Albans OTE: £45,000 Uncapped Permanent Role overview As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same Key responsibilities As a Service Advisor your key responsibilities will be: Arranging and booking your customers vehicle servicing appointments via telephone and email. Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop. Be able to provide updates and consultatively advise on repair work being or needing to be carried out. Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing. What''s in it for you? With our benefits there is something good for everyone. We''re a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That''s why when you join Citygate, you can expect to receive a wide ..... full job details .....