Service Advisor

Bodyshop Customer Service Advisor / Bodyshop Advisor / Customer Service Advisor
Location: Cheltenham
Salary: £30,000 - £33,000 DOE
Job Type: Full-Time, Permanent
 
Bodyshop Customer Service Advisor - £30,000-£33,000 DOE
 
Looking for a role where your customer service skills and automotive knowledge can really make a difference?
 
An exciting opportunity is available for an experienced Bodyshop Customer Service Advisor / Bodyshop Advisor to join a busy and professional accident repair environment. This role would suit someone who enjoys working with customers, coordinating repairs and being the key link between the customer, technicians and the wider bodyshop team.
 
Previous bodyshop or accident repair experience would be a major advantage, although strong customer service experience within the automotive industry will also be considered. Experience using Autoflow or similar bodyshop management systems would be an added bonus.
 
What''s in it for You?
·£30,000 - £33,000 salary DOE
·Full-time, permanent position
·Professional and supportive working environment
·Opportunity to develop your automotive knowledge
·Work within an experienced bodyshop team
·Customer-facing role with plenty of variety
·Long-term career development opportunities
 
The Role
As a Bodyshop Customer Service Advisor, you''ll be responsible for providing an excellent customer experience throughout the vehicle repair process.
Your responsibilities will include:
·Welcoming customers and handling repair enquiries
·Booking vehicles into the bodyshop
·Keeping customers updated throughout the repair process
·Liaising with Bodyshop Technicians, Estimators and management
·Providing accurate repair updates and expected completion times
·Managing customer expectations regarding repair progress
·Answering telephone and email enquiries
·Preparing and maintaining accurate job documentation
·Updating customer and vehicle information on internal systems
·Using Autoflow or similar bodyshop management software
·Assisting with estimates, repair authorisations and invoicing where required
·Ensuring vehicles are ready for customer collection
·Delivering a professional customer experience from initial booking through to completion
 
About You
We''re looking for a confident and organised Customer Service Advisor / Bodyshop Advisor who enjoys working in a fast-paced automotive environment.
You''ll ideally have:
·Previous bodyshop, accident repair or automotive experience
·Strong customer service and communication skills
·Excellent organisation and attention to detail
·Ability to manage multiple customer enquiries and repair jobs
·Good computer and administration skills
·Autoflow experience - desirable but not essential
·Experience with other bodyshop management systems is advantageous
·Professional, friendly and approachable manner
·Ability to work effectively as part of a busy team
 
Apply Today
 
If you''re an experienced Bodyshop Customer Service Advisor / Automotive Customer Service Advisor looking for a £30,000-£33,000 salary and your next opportunity within the accident repair sector, we''d love to hear from you.
 
Don''t worry if your CV isn''t up to date - get in touch and we can work that out later.