Customer Service Advisor

Customer Service AdvisorRed Recruitment is recruiting a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis.You''ll be supporting patients throughout their healthcare journey, handling enquiries, arranging appointments and providing clear information and reassurance over the telephone.This is a fantastic opportunity for a compassionate and confident communicator who enjoys helping people and delivering excellent customer service. No clinical experience is required, and an immediate start is available.Package for a Customer Service Advisor:Salary: 12.71 per hourHours: Monday to Friday, 9am-5.30pmContract: Temporary to permanentLocation: Banbury, office-basedImmediate start availableNo clinical experience requiredKey Responsibilities of a Customer Service Advisor:Handling inbound and outbound calls with patients in a friendly, professional and compassionate mannerSupporting patients with appointment bookings, changes, referrals and general enquiriesProviding clear information about appointments, treatment and aftercareHelping patients understand the next steps in their care and providing reassurance where neededResponding to queries about clinics and patient servicesLiaising with clinical and administrative teams when further support is requiredKeeping patient information and records accurate and up to dateFollowing processes carefully and maintaining patient confidentialityEnsuring every patient receives a positive, supportive and ..... full job details .....