Job Title: Service Advisor Location: Letchworth Salary: 26,000 - 36,000 per year (depending on experience) Working Hours: Monday to Friday, 08:00 to 17:30, with alternate Saturdays, 08:00 to 12:30 (this may change to one in three).About the Role: A fantastic opportunity has arisen for a Service Advisor with proven automotive experience to join a well-established and growing business in Letchworth. If you have a passion for customer service and a background in the automotive industry, this is the perfect role for you! As a Service Advisor, you''ll be the main point of contact between the customer and the workshop, ensuring that all service and repair requirements are met to the highest standard.Key Responsibilities:Greet customers and handle incoming service enquiries in a professional and friendly manner.Advise customers on recommended services, maintenance, and repairs, providing accurate estimates and timelines.Schedule appointments, ensuring an efficient and timely workflow in the workshop.Liaise with technicians to keep customers updated on the progress of their vehicles.Manage customer expectations and resolve any queries or concerns to maintain high satisfaction levels.Maintain accurate records of customer information, service history, and vehicle repairs.Ensure that customer vehicles are returned in excellent condition and on time.Key Skills and Experience:Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.Strong ..... full job details .....