Experienced Customer Service Advisor required for 12 Month Interim position Key ResponsibilitiesTo deliver an excellent service to the customers as an ''information and administration provider'' providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.Managing your career is one of life''s most important journeys, and we''re committed to facilitating challenging and fulfilling career paths every step of the way. If you want a career - and not just a job - you''ve come to the right place.We recognise that each person has the potential to contribute to the future success of the company, so they experience the same care and respect that our customers do. Our business environment is structured around growth, innovation and change which creates a broad range of opportunities for development.Key Duties: Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.Responding to queries in respect of products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the Company.Record all queries and action points on the relevant department customer contact system.Carry out necessary contract administration within service level agreement, ensuring adherence to ..... full job details .....