Service Advisor

An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process. This full-time permanent role offers basic salary range of £28,000 - £34,000 plus bonus of up to £4,000 (OTE £36,000). You will be responsible for Acting as the primary point of contact for customers throughout the service journey Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately Advising customers of any outstanding recalls and arranging the necessary work Confirming the repair category such as retail, fleet or warranty before work begins Providing regular updates on vehicle progress while it is in the workshop Preparing costings for completed work and producing accurate invoices Processing walk-in bookings and managing service appointments Monitoring expected completion times and informing customers of any delays Maintaining accurate vehicle service histories and documentation What we are looking for Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role. Background in a customer service role. Proven experience in an automotive service environment, ideally HGV or light commercial vehicles. High level of ..... full job details .....