Service Administrator

Service AdministratorLocation: CaerphillySalary: 28kJob Type: HybridThe RoleWe are looking for an organised and customer-focused Service Administrator to join a busy service team in Wales.This is a varied role supporting customers, engineers and service management to ensure service contracts are delivered efficiently and to a high standard. You''ll be working in a fast-paced environment where organisation, communication and attention to detail are key.This is what you''ll be doingAs Service Administrator, you''ll provide essential administrative and coordination support across the service operation.Coordinate and maintain the contract diary, helping to ensure service and maintenance activities are scheduled and managed effectively.Act as a key point of contact for customer enquiries, dealing with queries where possible and escalating more complex issues to the appropriate team member.Support engineers with job scheduling, job information, parts and materials, ensuring they have the information and resources required to complete their work.Maintain accurate service records and documentation, including engineer paperwork, asset information, KPI records and SharePoint files.Support parts and materials ordering, customer feedback, records, as well as other administration required to support the smooth running of the service team.This is what you''ll bring to the teamWe''re looking for a Service Administrator who is organised, reliable and confident dealing with a variety of ..... full job details .....