Service Administrator

We are currently seeking a highly skilled and dedicated Service Administrator to join a reputable car dealership group in Croydon, Surrey. This is an excellent opportunity for an experienced professional to develop their career within a thriving automotive environment. The Service Administrator will be responsible for managing all service operations with professionalism and efficiency, ensuring a superior customer experience. Benefits for the successful Service Administrator:Competitive salary up to 33,000 per annum, dependent on experienceMonday to Friday working hours, 8am to 6pm, with a one-hour lunch breakOpportunity to work within a well-established dealership groupSupportive team environment promoting professional growthOngoing training and career development programmesFriendly, customer-focused work cultureDuties of the Service Administrator:Managing all service telephone and walk-in customer enquiries, including booking appointmentsInterpreting customer concerns and coordinating with technicians for effective service deliveryLiaising with customers regarding additional work and providing accurate cost estimatesGreeting customers and scheduling services to ensure a positive experienceTracking vehicles through the workshop system and updating customers on progressHandling customer complaints and requests professionallyObtaining authorisations and processing payments for repairsManaging courtesy cars to facilitate seamless service operationsRequirements:Proven ..... full job details .....