Service Administrator - Maternity Contract

Overview

Service Administrator, CoventrySalary - £25,000 pro-ratedMaternity Contract - Minimum 6 monthsResponsibilities

Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics - NavisionReceive customer requests and prepare documents related to processing returns, servicing and exchangesUpdate databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory - stock release/stock return formsResponsible for receiving/shipping deliveries and arranging shipment bookings/documentationSchedule Field Service repair calls and co-ordination of Field Service EngineersResponsible for stock management of spare parts and re-order levels, together with monthly stocktakesWork with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)Maintaining CRM systemManaging and directing telephone enquiries to the correct staff resourceAssisting with the preparation of business Key Performance Indicators (KPI)Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the buildingOrganisation of refreshments and catering requirements for meetingsHelp coordinate Exhibitions, Shows or Events - attendance when necessaryProvide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management teamQualifications / Skills

Strong communication skills in spoken and written EnglishClear and concise numeracy skillsExperience in a sales office or administrative workplaceIntermediate skills with MS office and ExcelExperience with ERP/CRM systems would be advantageousAbility to work collaboratively to achieve defined business outcomesIdeally (though not essential) from a manufacturing or technical backgroundGood PC and organisational ..... full job details .....