Service Administrator

Service Administrator
 
Hereford
£24,000 - £26,000 DOE
Full-time (40 hrs)
Office-based
 
Our client is looking for a proactive and organised Service Administrator to support their busy Customer Service and Contracts team. This is a key role providing admin support to engineers, coordinating services, and ensuring a smooth experience for customers.
 
Key Responsibilities:

• Handle inbound customer enquiries and schedule engineer visits
• Process orders, payments, and maintain accurate records
• Use CRM systems such as Commusoft to manage job flow
• Liaise with suppliers and internal teams
• Support out-of-hours winter rota (Oct-Mar)

Ideal Candidate:

• Previous experience in administration or customer service
• Strong communication and organisation skills
• Confident using Microsoft Office and CRM platforms
• Detail-focused, proactive, and calm under pressure
• Comfortable dealing with social housing tenants
• GDPR-aware and professional in approach

Benefits:

• £24,000 - £26,000 salary (DOE)
• 28 days holiday including bank holidays
• Company pension scheme
• Free on-site parking
• Supportive and friendly team environment
• Full training and progression opportunities

 
Interested?
This is a great opportunity to join a growing business that values dedication and initiative, if you are interested, please contact Ciara at c(url removed) with your CV.

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