Service Administrator

Service Administrator Keighley, West Yorkshire Full Time £26,000 - £28,000 per annumAre you a highly organised administrator who enjoys keeping things running smoothly in a fast-paced service environment?Our client is seeking a Service Administrator to support the hire boiler service department by coordinating service activities, supporting engineers and providing excellent customer service.They are the UK s leading hirer of industrial steam and hot water boilers. They hire boilers to many market sectors, including food and drinks manufacturers, hospitals, pharma and petrochem companies.The RoleThe role involves managing incoming calls, organising engineer visits, preparing service documentation and ensuring accurate records are maintained across internal systems.Key Responsibilities Answering incoming telephone callsCoordinating engineer visits, service jobs and customer calloutsLiaising with customers to confirm appointments, access details and job requirementsPreparing and issuing job sheets, service paperwork and supporting documentsBooking accommodation, transport or site access arrangements for engineersCommunicating job updates between customers, engineers, drivers and internal teamsUpdating boiler and ancillary certification databasesHelping ensure compliance documents, certificates and log sheets are completed and returnedHandling general email inboxes and responding to customer queries professionallyEscalating urgent service issues or customer concerns to the ..... full job details .....