Senior TechOps Support Specialist

OverviewOur TechOps team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, TechOps Support specialists are often the first point of contact for help, whether it’s fixing a technical problem, setting up a new device, or getting a quick answer. We focus on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported.

Responsibilities

Support our Monzonauts in person or remotely.

Lead computer onboarding sessions for new Monzonauts.

Act as a point of escalation for complex incidents, providing clear communication and fast resolution.

Own technical standards for device management and SaaS administration, ensuring quality, scalability, and compliance.

Shape proposals and influence our approach to security, tooling, and onboarding at scale.

Mentor and guide TechOps specialists, share knowledge and set best practices.

Research and introduce new technologies and processes that improve the way Monzo works.

Balance hands-on technical work with strategic initiatives that drive our tools, practices, and services forward.

Qualifications

Deep experience managing macOS and SaaS platforms at scale, including Slack, Okta, Google Workspace, Notion, and Jamf MDM.

Confident in leading large projects and coordinating with multiple stakeholders.

Experience running incident response and post-incident reviews.

Ability to mentor and coach others and raise the standard of the team.

Ability to research and introduce new technologies to solve complex, cross-functional problems.

Track record of delivering improvements in scalability and resilience for internal IT environments.

Willingness to join our out-of-hours on-call rota (outside of business hours response; additional compensation).

Nice to have

Familiarity with compliance and security standards for SaaS and endpoint management.

Experience automating common tasks with code, APIs, or scripting languages.

LocationLondon

About MonzoWe’re on a mission to make money work for everyone. We’re moving away from the complicated and confusing ways of traditional banking. Since starting as a prepaid card, our product offering has grown in the UK to include personal and business accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, with more to come. Our UK customers can save, invest, and combine their pensions with us. We offer hot coral cards, get-paid-early, financial education on social media, and award-winning customer service. We don’t just sell products – we solve problems and change lives through Monzo.

Diversity and OpportunitiesWe’re an equal opportunity employer. Diversity and inclusion are priorities, and we support all of our people to grow at Monzo. You can read more in our Diversity and Inclusion Report and Gender Pay Gap Report. Applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status. If you have a preferred name, please use it to apply.

Compensation and Perks£57,000 - £70,000 salary range + share options. This role is based in London; you’re expected to work from the London office at least 4 times a week, with the option to work from home when needed (not a remote position). We offer flexible working hours and a £1,000 learning budget each year for books, training courses, and conferences, plus additional benefits. Read our full list of benefits.

ApplicationThe application journey has 3 key ..... full job details .....