Senior Technical Support Officer

Role: Senior Technical Support OfficerLocation: Hackney E8Pattern: Hybrid Start: ASAPLength: 4 Months +Pay Rates: 21.53 per hour (PAYE) 29.01 per hour (Umbrella)Service: Building ControlAre you an experienced technical support professional with a strong background in local authority planning or building control? The London Borough of Hackney is seeking a Senior Technical Support Officer to oversee and drive the administrative and systems operations within their Building Control team.Key ResponsibilitiesTeam Supervision and Support: Supervise technical support staff, providing day-to-day direction, guidance, and workload management.Application Validation: Validate building regulation applications, initial notices, amendments, cancellation notices, and dangerous structure notices.Systems Leadership: Serve as the main point of contact for the service area''s IT operating systems, GIS, web systems, and electronic document archives.Financial Management: Read complex plans, handle fee calculations, raise invoices, request purchase orders, and chase payments.Customer Service: Act as a key escalation point for complex enquiries, providing technical guidance to residents, contractors, and internal stakeholders.RequirementsExperience: Strong operational background in administrative functions, with proven knowledge of Building Regulations legislation and application processes.Technical Skills: Ability to read and interpret complex architectural plans and scale drawings.IT Proficiency: ..... full job details .....