Senior Support Engineer

Senior Support EngineerLocation: Cheltenham (Hybrid - 3 days onsite, 2 days remote)Salary: £38,000 - £42,000Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical teamOur client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 2nd and 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.What you''ll be doing:Providing 2nd and 3rd Line support across a varied customer baseTroubleshooting complex infrastructure, networking and Microsoft 365 issuesSupporting cloud environments and migrationsManaging and resolving escalated service desk ticketsSupporting cybersecurity technologies and security best practicesAssisting with project delivery and infrastructure upgradesWorking with backup, disaster recovery and business continuity solutionsSupporting endpoint, server and network environmentsCollaborating with internal ..... full job details .....