3rd Line Support Engineer

3rd Line Support EngineerOxford, Oxfordshire (Office-Based)Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 3rd Line Support Engineer to join their technical team.This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects.The RoleAct as escalation point for complex technical issuesTroubleshoot and resolve incidents across server, network, cloud and end-user environmentsOwn high-priority tickets through to resolutionSupport infrastructure changes, upgrades and project deliveryCarry out root cause analysis and implement permanent fixesProvide onsite support when requiredWork closely with internal teams and client stakeholdersMaintain accurate documentation and service recordsContribute to service improvement initiativesTechnical EnvironmentMicrosoft 365, Azure and identity platformsWindows Server and virtualised environmentsNetworking, switching and firewall technologiesIntune and endpoint managementSharePoint and collaboration toolsBackup, DR and security toolingPowerShell and automationRequirements5+ years'' experience in IT support, infrastructure or MSP environmentsStrong troubleshooting across Microsoft and business systemsExperience with virtualised environments and networking conceptsWorking knowledge of Group Policy and Microsoft 365 ..... full job details .....