Senior Service Advisor

Join our client''s team as a Senior Service Advisor in Crawley, West Sussex, where your automotive expertise can thrive within a reputable dealership committed to delivering exceptional customer service. This role offers a fantastic opportunity for experienced automotive professionals seeking to progress their careers and maximise earning potential. Benefits of the Senior Service Advisor: Competitive basic salary up to £37,700 per annum, with earning potential through performance-related bonuses Continuous manufacturer training and professional development programmes Profit sharing scheme and comprehensive employee benefits Generous holiday entitlement increasing with service Supportive team environment focused on career growth and recognition Access to employee discounts and salary sacrifice schemes, including electric vehicle options Duties of the Senior Service Advisor: Welcome customers both in person and over the phone with professionalism and courtesy Book and manage vehicle servicing, repairs, and maintenance using dealership management systems Prepare and oversee repair orders ensuring accuracy and detailed documentation Conduct vehicle check-ins, recording conditions and customer requirements accurately Keep customers informed throughout the repair process with regular updates Obtain customer approval for additional work and explain repair and maintenance recommendations Coordinate with Technicians, Workshop Controllers, and Parts staff to facilitate efficient ..... full job details .....