Senior Service Advisor

Senior Service Advisor - Salisbury Prestigious Brand £32,000 - £34,000 Basic Salary £42,000 OTE Full-Time Permanent An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression. The Role As a Senior Service Advisor, you''ll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You''ll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction. Key Responsibilities Provide outstanding customer service from vehicle check-in through to handover. Support and mentor the Service Advisor team to maintain high performance. Schedule service and repair work efficiently with the workshop. Keep customers informed throughout the repair process. Prepare accurate estimates and explain work carried out. Promote additional products and services where appropriate. Resolve customer queries and complaints professionally. Ensure all administration is completed accurately and in line with manufacturer standards. What We''re Looking For Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive ..... full job details .....