Senior Service Advisor - Automotive

An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.You will be responsible for:Overseeing the daily operation of the Service Reception.Providing a professional service to customers in person and over the telephone.Scheduling vehicle servicing, maintenance and repair appointments.Preparing and managing repair orders using the dealership management system.Completing vehicle check-in procedures and recording customer requirements.Keeping customers informed throughout the repair process.Obtaining approval for additional repair work where required.Coordinating vehicle collections, deliveries and handovers.Explaining completed work and advising customers on future maintenance requirements.Reviewing vehicle service histories and identifying maintenance and upselling opportunities.What we are looking for:Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.Prior experience working within automotive industry.Background in leading, ..... full job details .....