Customer Service Advisor - Financial Services

Customer Service Advisor - Financial Services City of LondonSalary: 16.00 per hour Hours: 2pm - 11pm Hybrid - 3 days office, 2 days home Location: City of London - Amazing office with free breakfast and lunch.Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it.We''re recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You''ll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one.What you''ll be doingHandling inbound calls from customers about accounts, payments and transactionsResolving queries first time where possible, and escalating appropriately where notAccurately recording customer information and case notes on internal systemsInvestigating issues and following them through to resolutionIdentifying and supporting customers in vulnerable circumstances in line with company policyWorking to internal procedures and regulatory standards on every interactionWhat you''ll needCustomer service or contact centre experience (financial services background welcome but not essential)Clear, confident communication and genuine listening skillsStrong attention to detail - accuracy matters in a regulated environmentComfortable picking up new systems and software ..... full job details .....