Senior Sales Advisor (Fine Jewellery)

Overview

At this brand, our focus is to foster product and client expertise. We recognize sales associates with in-depth product knowledge cross categories, with the ability to engage and retain locals. These people know the collections in terms of technical and stylistic aspects, they are curious and they keep regularly updated to effectively present the collections and inspire customers. They are able to collect clients’ data, in order to build a relationship with them and to increase their engagement rate, they always maintain a good percentage of top and super top clients in their portfolio.How you will contribute:Responsibilities

Develops and maintains excellent product knowledge, an understanding of current products, trends and collections across categoriesHas sophisticated selling skills regarding all categoriesMaintains high standards of product presentationProvides excellent customer service and uses appropriate sales techniques to ensure targets are metUnderstands customer products requirements and provides effective qualitative feedback on the collectionsEnsures link selling by promoting all categories, in line with the brands Client JourneyHas best in class practices to collect clients’ data to increase the number of attainable locals and to work on initiatives to increase their engagement rateIs able to put in practice actions to maintain a good percentage of top and super top clients in his/her portfolioHas best in class practices to retain localsMeet and exceed monthly sales goals and KPI’s through client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiativesMaintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and managementAssist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requestedComply with all company policies and proceduresMaintain an environment where all associates are treated fairly and with dignity and respectWho you are

Outstanding Performance: sales performance/retail KPIs better than the rest of the store team.Achievement of locals contactable target, development of VIC/VVIC clients percentage target, and of retention targetAbility to work closely with Store Management and Brand Manager to ensure sales targets are achievedExcellent communication and interpersonal skillsAbility to provide excellent customer service and apply effectively CRM guidelines to build, engage and retain client relationshipsAbility to maintain VIC/VVIC clients2-3 years of previous retail sales experience in luxury environmentAbility to consistently achieve and exceed sales goals and KPI’sBuilds and maintains a loyal client followingHas a genuine interest and follows industry trends/newsExhibits a strong work ethic, leadership skills, high energy level, and is team-orientedPossesses strong verbal and written communicationMaintains a polished and well-groomed appearance at all timesAbility to be mobile on the sales floor for extended periods of timeAvailable to work minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday seasonAbility to climb a ladder and lift packages weighing 5-8 lbs. on a regular basisSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Industries: Retail, Retail Luxury Goods and Jewelry, and Wholesale Luxury Goods and ..... full job details .....