Senior Retail Manager

Overview

Senior Retail Manager at our Sutton store leads a large team to become destination experts who recommend and sell holidays, Cruise, UK Breaks and additional products while delivering exceptional sales and service results. You will put all customers at the heart of our business by creating unforgettable holiday experiences and supporting our commitment to exceptional customer service and flexibility for our customers, with a varied shift pattern including weekends, bank holidays and evenings.Employment Type:

Permanent • Full-timeResponsibilities

Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role bringsSupport and develop your team to be proactive in resolving questions or complaints. If things go off track, you''ll be confident to step in and take ownershipDrive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our businessAs technology advances so does TUI, you''ll work with a variety of systems empowering you to exceed performance goals and enhance our customers'' digital journeyEffectively inspire your team to exceed company sales and service goals, in Retail we call it ''Smashing your Targets''Recruit and retain talent maintaining high levels of engagement and low levels of attrition. Proven passion for leading by example and delivering excellent customer serviceConfident and fun motivator with a strong drive to achieve goals and sales targetsExperienced at prioritising multiple tasks in a fast-paced environment and bounce back from challengesAble to embrace change easily and adapt quickly to new ways of workingFair and inclusive management style who recognises people are our most valued assetSkilled mentor who communicates effectively, leads and develops your team and retains talentAble to work a varied shift pattern each week in-line with shop opening and closing timesFrom a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We''re committed to supporting candidates with disabilities and impairments so if you require any support, please let us knowQualifications and Requirements

Experience leading a large team in a retail environmentStrong customer service and sales mindset with a track record of achieving targetsAbility to prioritise multiple tasks in a fast-paced environment and recover quickly from setbacksWillingness to work a varied shift pattern in-line with shop opening and closing timesCommitted to diversity, equity and inclusion and to supporting colleagues with disabilitiesBenefits

TUI offers much more than just a competitive salaryBe rewarded for exceeding targets with our commission and discretionary bonus schemesEnjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time offBenefit from Health and Wellbeing across key areas – Financial, Health, Social, Community and CareerInvestment in your development and career progressionPension scheme and life ..... full job details .....