Senior Product Architect

Your new company You will be working for a known organisation. The role is working 80% remotely and 20% on-site in London. The rate is 550 per day inside IR35. The duration of this role is 6 months.Your new role We are looking for a Senior Product Architect to lead the architecture of our AI-native IT operations product: a unified workspace for escalated incidents, changes and requests. It combines workflow and LLM-based agentic orchestration, real-time AI assistance, and a trusted knowledge engine.This multidisciplinary role brings together ITSM, automation, AI governance, and knowledge and data architecture to shape one coherent, evolving product.What You Will OwnDefine the end-to-end architecture for incident, change and request management across a multi-tenant, multi-customer operation, including SLAs, compliance, workforce scheduling and capacity planning.Design an orchestration layer that turns monitoring signals into automated resolution, using deterministic workflows for known issues and agentic orchestration where context, judgement and adaptation are required.Establish the AI control plane for agent permissions, oversight and safe hand-offs between automated and human-led action.Architect real-time AI capabilities across voice, chat and email to guide support teams, assist major incident commanders, and generate post-incident analysis and crisis communications.Define the knowledge-engine architecture and governance model, keeping operational knowledge, incident ..... full job details .....