Senior Planner

We’re working with a well-established organisation delivering repairs and maintenance services, who are looking to appoint an experienced Senior Planner to join their team.

This is a key role within the operation, responsible for coordinating planning activity, supporting a team, and ensuring service delivery meets performance targets and customer expectations.

The Role

As a Senior Scheduler, you’ll take ownership of the planning function, overseeing workload distribution, supporting schedulers, and ensuring jobs are allocated efficiently across operatives and contractors.

You’ll play a vital role in both day-to-day scheduling and longer-term planning, helping to drive performance and improve service delivery.

Key responsibilities include:

• Supervising and supporting schedulers, ensuring tasks are prioritised effectively
• Overseeing workload allocation to maintain balance and efficiency across the team
• Planning and coordinating large-scale and cyclical maintenance programmes
• Managing complex scheduling across multiple trades and high-volume repairs
• Ensuring optimal use of operatives, subcontractors, and materials
• Monitoring KPIs such as SLA performance, first-time fix rates, and customer satisfaction
• Producing and presenting performance reports, identifying trends and areas for improvement
• Acting as a key point of contact between planners, operatives, and contract managers
• Managing escalated customer queries and ensuring timely resolution
• Supporting workforce planning, including rotas and out-of-hours coverage
• Using data and insight to support operational improvements and decision-making

What We’re Looking For

• Previous experience in a Senior Scheduler or similar role
• Strong background in planning and allocating work within a repairs or maintenance environment
• Experience working within a helpdesk or call-handling function
• Ability to manage, support, and develop team members
• Confident working to KPIs and performance targets
• Strong organisational skills with the ability to prioritise in a fast-paced environment
• A proactive mindset with the ability to solve problems and drive improvements

What’s on Offer

• Salary up to £36,000
• 24 days annual leave plus bank holidays
• Life assurance
• Retail and lifestyle discounts
• Gym membership discounts
• Cycle to work scheme
• Option to purchase additional annual leave
• Ongoing training and development opportunities
• Employee referral scheme
• Employee support programmes and wellbeing resources

If you’re looking for a step up or a new challenge within a fast-paced maintenance environment, this is a great opportunity to join a growing team and make a real impact.

View Full Details