Senior Planner

We re working with a well-established organisation delivering repairs and maintenance services, who are looking to appoint an experienced Senior Planner to join their team.This is a key role within the operation, responsible for coordinating planning activity, supporting a team, and ensuring service delivery meets performance targets and customer expectations.The RoleAs a Senior Scheduler, you ll take ownership of the planning function, overseeing workload distribution, supporting schedulers, and ensuring jobs are allocated efficiently across operatives and contractors.You ll play a vital role in both day-to-day scheduling and longer-term planning, helping to drive performance and improve service delivery.Key responsibilities include:Supervising and supporting schedulers, ensuring tasks are prioritised effectivelyOverseeing workload allocation to maintain balance and efficiency across the teamPlanning and coordinating large-scale and cyclical maintenance programmesManaging complex scheduling across multiple trades and high-volume repairsEnsuring optimal use of operatives, subcontractors, and materialsMonitoring KPIs such as SLA performance, first-time fix rates, and customer satisfactionProducing and presenting performance reports, identifying trends and areas for improvementActing as a key point of contact between planners, operatives, and contract managersManaging escalated customer queries and ensuring timely resolutionSupporting workforce planning, including rotas and ..... full job details .....