Senior Membership Administrator

Senior Membership AdministratorSalary: 33,000 - 37,000 per annum Location: Lambeth North, London (relocating to London Bridge) Working Pattern: Full-time, 35 hours per week Hybrid WorkingWe''re recruiting on behalf of a respected international membership organisation and educational charity that supports maritime professionals worldwide. Its work spans professional membership, training, accreditation, events, publications and research, helping to shape the future of a vital global industry.The RoleAs Senior Administrator, Membership and Branches, you will play a key role in supporting a membership community of more than 14,000 professionals worldwide. Working closely with colleagues across the UK and overseas, as well as external suppliers, you will help ensure membership services, renewals, communications and member benefits are delivered efficiently and accuratelyKey ResponsibilitiesManage the quarterly membership renewal process, including payment runs, direct debits and renewal administration.Maintain accurate membership records and databases.Produce membership reports, statistics and analytics to support decision-making.Provide membership data to third-party suppliers and service providers.Respond to member enquiries via phone and email, delivering a high standard of customer service.Support the administration and delivery of member benefits and services.Liaise with internal teams and international colleagues to ensure smooth operational delivery.Identify opportunities ..... full job details .....