Senior Market and Customer Researcher

hackajob is collaborating with AJ Bell to connect them with exceptional professionals for this role. Job Description At AJ Bell, our Direct-to-Consumer (D2C) business is supported by a dynamic Insights team, who are SMEs across data, insights and research. Together, they ensure that deep customer understanding and data-led analysis sit at the heart of decision-making. To support this function, we''re looking for a Senior Market and Customer Researcher to lead and elevate our research capability. This is an exciting opportunity for someone who thrives on uncovering what really matters to customers - leading a wide range of research activities, from market analysis and always-on surveys to in-depth interviews and focus groups. Alongside designing and delivering impactful research, this role plays a key part in building strong relationships across the business-ensuring that compelling, actionable customer insights directly inform strategy, product development, and customer experience decisions. What you''ll be doing: Undertaking end-to-end mixed method customer and market research projects incorporating market and desk research, qualitative and quantitative customer and consumer research, and internal data analysis. Working closely with colleagues in product, marketing and digital along with senior managers to understand their requirements and develop comprehensive research briefs. Leading the design and delivery of quantitative research and surveys including questionnaire ..... full job details .....