Senior M365 Application Manager

Overview

Senior M365 Application Manager in the United Kingdom

London. Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients, by optimizing every lever of their commercial strategy

product, price, innovation, marketing, and sales

based on deep insights into what customers want and value. With 40 years of experience in monetization topics, we are regarded as the world''s leading pricing and growth specialist.Are you looking for an opportunity in a fast-growing, global IT team where collaboration, innovation, and a stakeholder-centric approach are priority? As part of Simon-Kucher, our IT team works globally as a trusted partner in the companys journey toward success and navigates the ever-changing technological landscape. As Senior M365 Application Manager you support business owners that use our business applications with administration, maintenance as well as consulting and actively shape our employees work environment.How you will create impact

Be responsible for the planning, development, implementation and operation of Microsoft M365 tools (Sharepoint, Teams) and Power Platform applications (Power Apps, Power Automate, etc.).Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.Participate in strategic planning to align Microsoft services with business goals, staying abreast of industry trends and emerging technologies.Define operational level agreements within the IT organization and ensure compliance with them.Oversee configuration and maintenance of the Microsoft applications in close collaboration with the Simon-Kuchers MS operations team.Ensure advanced technical support to end-users, addressing and resolving service-related issues on agreed service level agreements.Liaise with software vendors for support, updates, enhancements and developments, ensuring service level agreements are met.Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions.Develop and deliver training sessions for end-users (in collaboration with our Learning and Skill development team), create detailed documentation, and maintain up-to-date knowledge bases.Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.Your profile

Apprenticeship as IT specialist or bachelors degree in information systems, computer science, IT, or related field.Extensive experience in Microsoft application management or a similar role.Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate.Understanding of web technologies such as HTML5, CSS, and JavaScript.Experience with SAAS enterprise software solutions and cloud technologies.Familiarity with integration scenarios and process automation scenarios as well as API management.Advanced communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.Strong analytical, problem-solving, and organizational skills.Proficient in both spoken and written English to effectively communicate with international teams, vendors, and stakeholders.What we offer

Work within a corporate culture defined by our entrepreneurial spirit, openness, and integrityBroaden your perspective with our extensive training curriculum and learning opportunitiesPush your development with support from our holistic feedback and development processesHybrid work, mixing your work location between our London office, client sites, and the option to remote work for an element of your timeEnjoy our range of benefits and our focus on your ..... full job details .....