Senior Leasing Consultant

Overview

Vertus are looking to recruit a Senior Leasing Consultant to join our Leasing Team. Reporting directly to the Leasing Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.Responsibilities

Responding to website, email, and telephone enquiries in a timely mannerQualifying leads, ensuring the applicant has the Right to RentCapturing source of enquiriesKeeping the CRM up to date with relevant informationMatching prospective residents to available propertiesEnsuring apartments are well presented before viewingBooking viewingsConducting call outsConducting viewingsObtaining feedbackNegotiating offersAdvising prospective residents of customer journey and requirementsPassing applicants over to the Tenancy Progression team with full informationAssisting with progress of tenancy progression where necessaryConducting Right to Rent on prospective residentsComplying with GDPR requirementsAttending events such as Mall Pop UpsEnsuring KPI’s are consistently metLiaising with Third Party agents on unit availability and portal materialReporting weekly KPI’s to the Leasing ManagerReporting team KPI’s, weekly and monthly to the Leasing ManagerWeekly team audit of Hubspot (Status change for successful deals, Offer received status to current resident)Carrying out other reasonable duties as instructed and directed as requiredQualifications

Level 3 ARLA qualification is essential2 years'' property experienceFriendly telephone mannerProven track record of meeting KPI’sAn understanding of the Build to Rent marketSelf-motivated, target driven, works well under pressureTeam player with exceptional customer serviceStrong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skillsStrong written and verbal communication skillsAn honest and trustworthy individual with an exemplary track recordThe incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary WharfWhat We Offer

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives and are committed to fostering an inclusive culture.Flexible Working: We are open to consider flexible working arrangements, both temporary or permanent.Learning and Development: Opportunities through classroom and e-learning training, mentoring, cross-department experience and on-the-job learning.Other Benefits: Pension and insurance plans, health benefits, gym membership discounts, store discounts and family leave.Environmental and Safety Commitments

All staff are required to follow CWG Environmental Policies and Health and Safety responsibilities as defined in the CWG Environmental Manual and related ..... full job details .....