Leasing Consultant

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Senior Leasing Consultant

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Canary Wharf Group1 week ago Be among the first 25 applicantsJoin to apply for the

Senior Leasing Consultant

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Canary Wharf GroupDepartment: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: Associate - Leasing

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Job Summary

Vertus are looking to recruit a Senior Leasing Consultant to join our Leasing Team. Reporting directly to the Leasing Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Annual Salary: £30,000 basic plus commission, OTE £55K+

Closing Date: 03 August 2025

Main Responsibilities

MAIN RESPONSIBILITIES:

Responding to website, email, and telephone enquiries in a timely mannerQualifying leads, ensuring the applicant has the Right to RentCapturing source of enquiriesKeeping the CRM up to date with relevant informationMatching prospective residents to available propertiesEnsuring apartments are well presented before viewingBooking viewingsConducting call outsConducting viewingsObtaining feedbackNegotiating offersAdvising prospective residents of customer Journey and requirementsPassing applicants over to the Tenancy Progression team with full informationAssisting with progress of tenancy progression where necessaryConducting Right to Rent on prospective residentsComplying with GDPR requirementsAttending events such as Mall Pop UpsEnsuring KPI’s are consistently metLiaising with Third Party agents on the unit availability and portal materialReporting weekly KPI’s to the Leasing managerReporting team KPI’s, weekly and monthly to the Leasing ManagerWeekly team audit of Hubspot (Status change for successful deals, Offer received status to current resident)To carry out other reasonable duties as instructed and directed as required

Enviromental Responsibilities

All staff are required to follow the CWG Environmental Policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and associated documents.

Health And Safety / Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health and Safety responsibilities are set out in the Health and Safety Policy in the Administrative Rules and Procedures and the Health Safety and Welfare Manual.

PERSON SPECIFICATION

Level 3 ARLA qualification is essential2 years'' property experienceFriendly telephone mannerProven track record of meeting KPI’sAn understanding of the Build to Rent marketSelf-motivatedTarget drivenWorks well under pressureTeam playerExceptional Customer ServiceStrong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills. Strong written and verbal communication skills.An honest and trustworthy individual with an exemplary track recordThe incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health and Safety responsibilities are set out in the Health and Safety Policy in the Administrative Rules and Procedures, and the Health, Safety and Welfare Manual.

Environmental, Social and Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual and Policies. Additionally, it''s vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

Act with integrity and deliver high performancePut our customers at the heart of what we doResolve issues by providing high quality solutions

Foster Collaboration

Find opportunities to collaborate with others across the business to achieve shared goalsEncourage inclusive networks and treat others with respect and fairnessUse knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

Confident in making decisions appropriate to the roleLearn from mistakes and listen to constructive feedback to improve performancePrioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

Take pride in delivering high quality service which exceeds expectationsCommitted to opportunities for self-developmentTake responsibility for my own performance and look for ways to improve

Embrace Innovation

Embrace change and innovationProactively suggest ways to improve our business and encourage others to share ideasSee new challenges as opportunities to deliver effective change

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

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