Senior IT Technical Support

OverviewSenior IT Technical Support role at Vines Group

Location: Guildford, Surrey • Department: Group IT • Salary: Up to £40,000 depending on skills and experience

Application Deadline: 26 September 2025

What You’ll Be Doing

Provide friendly, efficient first and second line IT support for -280 users.

Install, maintain, and troubleshoot Windows operating systems and third-party software.

Monitor and resolve issues via PRTG monitoring; manage Active Directory, Microsoft 365, Exchange, Defender, and Intune.

Configure and maintain Meraki networks, WiFi, routers, switches, and Hyper-V servers including failover clustering.

Support IT projects, upgrades, and improvements alongside the IT Manager.

Maintain a safe, secure, and well-organised IT environment while delivering excellent user experience.

Why This Role is Exciting

Directly support -280 users, resolving a wide range of IT issues across PCs, laptops, tablets, servers, and networks.

Work with modern technology including Windows servers, Microsoft 365, Intune, Exchange, Meraki networks, Hyper-V, and more.

Take ownership of IT projects and have your ideas valued by management.

Solve varied technical challenges, seeing the tangible impact of your work every day.

Small team environment – flexible, supportive, and empowering.

Opportunities to grow your skills and gain exposure to advanced IT systems.

About You

Experienced in Windows OS, Office 365, server environments, and networking.

Calm under pressure, able to troubleshoot and resolve issues efficiently.

Excellent communicator who enjoys helping people and solving problems.

Passionate about technology and continuous learning.

Flexible and willing to occasionally work outside standard hours for projects or incidents.

Desirable

CompTIA A+/Network+ certifications

Experience with Microsoft 365 modules including Intune, Exchange, and Defender

Full UK driving licence

What’s in It for You?This is your opportunity to be a key part of a small, dynamic IT team supporting 280 users, where your work truly matters. You’ll enjoy responsibility, variety, and exposure to modern IT systems in a business that values innovation, initiative, and enthusiasm.

As well as all the other standard employee benefits including Pension, Life Assurance, Cycle2Work, Highstreet Discount Vouchers, we offer:

24 days basic holiday (excluding bank holidays) increasing to 29 days as your length of service increases.

Day off for your birthday!

Ability to Buy and Sell Holiday

Ability to buy Technical goods / days out and holidays and spread the payments through your salary with no added interest.

Family friendly policies

Medicash Health cash plan

Car / Motorcycle / EV Charging Purchase Schemes

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Motor Vehicle ..... full job details .....