Senior IT Support Engineer (Helpdesk/Field based)

About the job Senior IT Support Engineer (Helpdesk/Field based)Summary of duties:

Technical support helpdesk (east Belfast office/customer premises/from home)

This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA

On site call outs only where absolutely required and approved (by Line Manager and customer)

Proactive preventative maintenance on customer networks

Identify opportunities with existing customers for additional services/equipment/consultancy

Promote the Precept brand as much as possible

Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings

Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach

Systems/technology in use:

Windows server and Small Business Server MS Exchange server

Networks and Cloud managed firewalls

Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop

Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)

Desirable technology experience Cisco and major firewall experience

VMware and equivalent

Linux experience

Hardware maintenance

Web development using Wordpress or Wix

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year

Salary and benefits:

Salary: £25,000.00 per year

Additional leave

Company events

Company pension

Discounted or free food

Free or subsidised travel

Life insurance

On-site parking

Private medical insurance

Referral programme

Wellness programme

Schedule : 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Belfast: reliably commute or plan to relocate before starting work (required)

Education:

Diploma of Higher Education (required)

Experience:

IT support: 5 years (required)

For more information or to submit an application email: ..... full job details .....