Senior IT Service Delivery Manager

Join the World''s Leading Pizza Delivery Company You already know who we are and what we do! Domino''s UK and Ireland is the powerhouse behind our exceptional products. We''re innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We''re looking for a Senior IT Service Delivery Manager, reporting into the Director of IT Service Delivery and Ops. The role will provide senior leadership and governance across the organisation''s IT Service Management function, ensuring IT services are delivered with consistency, stability, and quality at scale. You will own and strengthen the core ITIL service management processes including Major Incident, Problem, Change, and Service Transition setting clear standards, embedding best practice, and ensuring they are applied rigorously across the organisation. This is a pivotal role for an experienced service leader who can combine strategic oversight with operational credibility, shaping how IT services are governed, improved, and sustained. Success in this role looks like: Own and refine operational KPIs, SLAs and OLAs, ensuring they drive performance, efficiency, and customer satisfaction at scale. Act as senior escalation authority for all critical incidents, major problems, and high impact operational issues. Oversee the senior level governance of new services entering Operations, ensuring risk mitigation, scalability, and successful adoption. Direct high ..... full job details .....