Senior import customer service clerk

Customer Service Team Leader - Airfreight ImportsReporting to: Import ManagerAbout the RoleWe are seeking an experienced Customer Service Team Leader to oversee our Airfreight Imports Customer Service team. You will be responsible for delivering exceptional customer service, managing key import accounts, supporting operational efficiency, and leading a high-performing team within a fast-paced freight forwarding environment.Key ResponsibilitiesCustomer Service and OperationsAct as the main escalation point for import customers and resolve complex issues.Manage customer enquiries relating to import shipments, customs clearance, documentation, and deliveries.Maintain proactive communication with customers, overseas agents, airlines, and internal departments.Ensure accurate and timely processing of import documentation and compliance requirements.Coordinate with Customs, Warehouse, and Transport teams to ensure smooth shipment delivery.Oversee job costing and billing accuracy.Team LeadershipLead, motivate, and develop the Import Customer Service team.Allocate workloads and monitor team performance against service targets.Provide coaching, training, and regular performance reviews.Ensure compliance with company policies and industry regulations.Commercial SupportAssist with rate requests, quotations, and customer solutions.Support key customer relationships and service delivery.Identify operational risks and opportunities for improvement.Continuous ImprovementDrive process ..... full job details .....