Senior Day Concierge

We currently have an amazing opportunity for a new Senior Day Concierge at our high-end, luxury residential development located in Greenwich (SE10). The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years'' minimum of residential concierge experience at a luxury establishment in a supervisory role. Main duties and responsibilities: Lead and guide the concierge and security team, promoting best practice, consistency of service, and adherence to company policies and procedures. Deliver an exceptional front-of-house experience, ensuring all residents, visitors, contractors, and stakeholders receive a consistently professional, discreet, and welcoming service. Exercise sound judgement and initiative in managing challenging situations, complaints, emergencies, and sensitive resident matters, ..... full job details .....