Senior Customer Success Executive (FTC)

Overview

12 month Maternity CoverGlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. We deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.We began our journey in 2016, and today operate as a single company with more than 3,500 colleagues worldwide, across 20+ industries. We emphasise curiosity, ambition and collaboration as part of our growth and success.What You’ll Be Doing…

Using your experience inside the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.Engage, delight and retain clients by supporting business and individual user challenges.Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs.Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to understand client objectives and how we can help them achieve them.Ensure data integrity by updating records in our CRM system.Be the ‘voice’ of the customer within our business and provide feedback to all teams to drive continuous customer success.Begin contributing to thought leadership, such as blog posts, webinars, or industry panels.What We’re Looking For…

Bachelor''s degree AND/OR 1-3 years’ work experience in a client support/service role.Goal oriented with a positive attitude towards KPIs and targets.Intellectual curiosity for business, people and culture, and a passion for problem-solving.Ability to learn from others and work well independently and in a team.Excellent oral and written communication skills.Demonstrated ability to meet deadlines and strong attention to detail.Well defined prioritisation and organisational skills.Salesforce and Microsoft Office experience preferred.Previous experience in the Financial industry preferred but not required.In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.comGlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. We are proud to be an Equal Opportunity Employer. GlobalData is committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or other protected characteristics.Seniority level

Entry levelEmployment type

Full-timeJob function

OtherIndustries

Information ..... full job details .....