Customer Success Manager

Customer Success Manager - Smart Infrastructure / IoT PlatformLocation: London (Hybrid - 3 days in office, 2 days from home) Salary: 55,000 base (flexible for the right profile) + Benefits Benefits: Vitality Health Insurance, Mental Health Leave, Flexible WorkingAbout the RoleWe''re partnering with a fast-growing PropTech scale-up that''s redefining how large infrastructure and property portfolios optimise performance and sustainability. Their cutting-edge IoT platform is used across multiple environments whilst this role focuses on growing their offering with key customers in transport, logistics, and industrial environments to drive smarter energy usage, safety, compliance, and operational efficiency.As a Customer Success Manager, you''ll play a key role in managing and growing strategic customer relationships - ensuring clients achieve maximum value while driving account retention and growth.What You''ll Be DoingAct as the main point of contact for major clients within the transport and infrastructure sectors (e.g. rail operators).Ensure smooth delivery of all contracted services and maintain strong client satisfaction.Lead renewals, retention, upsells, and cross-sells within existing accounts.Run onboarding and training sessions to drive adoption and engagement.Collaborate internally with delivery and data teams to provide insights and performance reporting.Represent the customer voice across the business, influencing continuous improvement.Travel to client sites as part ..... full job details .....