Senior Customer Service Manager

Overview

Senior Customer Service Manager

— West LondonOur client is a market-leading hospitality company serving prestigious customers across Northern and Western Europe. They''re looking for a dynamic Senior Customer Service Manager to own key commercial relationships and drive operational excellence.The Mission:

Be the strategic bridge between major clients and internal operations, ensuring world-class service deliveryWhy This Role Delivers:Strategic Impact

- Own PandL responsibility for major accountsClient Ownership

- Direct interface with senior stakeholders at premium brandsLeadership Opportunity

- Shape service standards across multiple locationsIndustry Leader

- Work with a company at the forefront of hospitalityYou''re Our Perfect Match If You Have:Degree Level EducationAccount Management Experience in hospitality/catering preferredData Analytics Skills - turning numbers into commercial insightsAdvanced MS Office proficiencyExceptional Communication and presentation abilitiesThe Reality:This isn''t just customer service - you''ll be managing key relationships, developing bespoke solutions, and leading continuous improvement initiatives. Perfect for someone who thrives on variety, commercial challenge, and delivering excellence under pressure.Ready to elevate your career in premium hospitality? Please apply to bridget@talentguardian.co.ukSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Customer Service and AdministrativeIndustries: HospitalityBase pay range is provided by Talent Guardian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn ..... full job details .....